Job Description

Job Description

Job Description

JOB DESCRIPTION SUMMARY

Serve guests, chips, salsa, and water upon their arrival, and provide refills as needed. Remove used tableware between courses; clear, clean, sweep and reset tables after guests leave. Lunch and Dinner shifts available.

PRIMARY RESPONSIBILITIES AND DUTIES

Primary

• Promote, work, and act in a manner consistent with the mission of El Encanto Restaurants and Core Values.
• Set tables with clean linens, condiments, or other supplies.
• Clear tables after guests, wipe tables or seats with dampened cloths or replace dirty tablecloths.
• Promptly clean tabletops, chairs, booths, and the floor under and around tables between guests.
• Remove used tableware between courses and provide tableware for next course.
• Locate items requested by guests.
• Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
• Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning.
• Perform serving, cleaning, or stocking duties to facilitate customer service.
• Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.
• Clean up spilled food or drink or broken dishes and remove trash.
• Serve food to guests when servers need assistance.
• Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guests.
• Thank guests as they leave.
• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
• Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors.
• Fill beverage or ice dispensers.
• Stock cabinets or serving areas with condiments and refill condiment containers.
• Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.
• Respond appropriately to guest requests and communicate guest requests to server as needed.
• Obtain service area assignment at the beginning of each shift.
• Inspect assigned restroom every 30 minutes, and clean as needed.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Provide guests with information about local areas, including giving directions.
• Assist bus and expediter when necessary.
• Take and prepare to-go orders.
• Operate cash registers to accept payments for food and beverages.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

TOOLS AND TECHNOLOGIES

• Carbonated beverage dispenser
• Cash registers
• Commercial use:
• blenders
• coffee or iced tea makers
• cutlery
• dishwashers
• Food Processors
• Food Warmers
• microwave ovens
• Garbage Disposals
• Garnishing Tools
• Ice dispensers
• Non-carbonated beverage dispenser
• Point-of-sale receipt printers
• Point-of-sale terminals and workstations
• Point-of-sale software Hospitality Control Solutions Aloha Point-of-Sale;
• Touch screen monitors

QUALIFICATIONS FOR THE JOB

Must be able to reach, bend, and lift up to 40 pounds on a regular basis.

REQUIRED/NECESSARY SKILLS

Basic Computer Skills/knowledge of Aloha and/or similar POS systems and ability to learn and master systems utilized by organization.

Decision making

Speaking and Writing

Time management skills

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