Help Desk Analyst Job at Robert Half, Kalamazoo, MI

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  • Robert Half
  • Kalamazoo, MI

Job Description

Job Description

Job Description

Are you ready to start your career in IT and technical support? We’re seeking motivated Entry-Level Technicians to join our team and assist with equipment refreshes, swaps, and upgrades. This is your chance to gain valuable hands-on experience and grow your technical skills in a dynamic, collaborative environment!

Key Responsibilities:

  • Perform equipment swaps, upgrades, and refreshes onsite with high attention to detail.
  • Troubleshoot and resolve technical issues related to Chromebooks, PC desktop systems, and other workstation hardware/software.
  • Provide basic technical support to ensure smooth equipment deployment and operation.
  • Ensure proper setup, configuration, and functionality of all hardware and software.
  • Collaborate with team members and management on process improvement and technical support best practices.

Qualifications:

  • Familiarity with PC hardware, software, and workstation configuration is required.
  • Basic technical knowledge of operating systems and device troubleshooting.
  • Experience with Chromebooks or Chromebook ecosystems is a strong advantage.
  • Ability to work independently and demonstrate problem-solving skills with a keen eye for detail.
  • Strong communication and organizational skills.

Preferred Skills:

  • Technical support experience in an IT setting or equivalent coursework.
  • Proficiency with PC desktop/workstation setups and basic repair/support.
  • Knowledge of software installations and system upgrades.

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