Job Description

Job Description

Job Description

Description:

JOB SUMMARY

At HCW Hospitality, our Guest Service team sets the stage for an exceptional guest experience. As the Hotel Guest Service Manager, you’ll lead the team that creates that first impression. Your leadership and organizational skills will ensure that our guests enjoy a seamless and welcoming experience from check-in to check-out.

WHAT YOU'LL DO

As the Hotel Guest Service Manager, you’ll oversee the front desk operations to ensure excellence. In this role, you will:

• Lead, mentor, and train the front desk team to provide outstanding guest service.
• Oversee guest check-ins, check-outs, and billing with accuracy and efficiency.
• Monitor guest feedback and implement service improvements.
• Manage staff scheduling, performance evaluations, and team development.
• Ensure that the front desk is organized, clean, and operates smoothly.
• Collaborate with other departments to enhance the guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

WHAT YOU BRING

We’re looking for a leader who is passionate about hospitality and guest service. To excel in this role, you’ll need:

• Experience in front desk operations, with management experience preferred.
• Strong leadership, communication, and organizational skills.
• A commitment to delivering exceptional guest experiences.
• The ability to handle multiple tasks and resolve guest issues effectively.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• A positive attitude and a drive for excellence.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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