Job description Seeking Outgoing and Friendly Night Auditor/ Front desk for the hotel, while providing a smooth transition between the evening and morning shifts. This position requires knowledge of accounting skills, and computer skills. Responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: perform and manage standard accounting tasks, handle guest concerns, perform necessary audit tasks, supervise hotel staff, greet guests and assist them with check-in and check-out, answer guest questions, demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Seeking candidates with Opera Property Management Systems experience. Other duties include but are not limited to: Perform the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained. Including but not limited to: posting of all guest charges & taxes, Verification of all account postings and accuracy of balances, processing of night night audit reports & procedures: Stocks the front desk with daily supplies.Ability to operate multi-line phone. Provides guests with information on local attractions. Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide heartfelt care to our guests. Remains current on in-house groups and property events. Respond to customer issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets.Prepare reports and communications to the Hotel Executive Committee members on night issues/problems and other pertinent information regarding night operations. All other duties as assigned. Must be flexible with ability to work overnight hours, holidays and weekends. NY HOTEL MANAGEMENT
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