Job Description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant .

LSF is looking for a talented Impact Transporter Supervisor who wants to make an impact in the lives of others. 

Purpose & Impact:

Impact Transporter Supervisor provides assistance and support to the Case Management Organization by performing tasks such as client transportation, transportation coordination, supervised visitation, taking calls to emergency phone numbers, and facilitating a resolution based on child safety and well-being. The Impact Transporter Supervisor completes other support functions as needed/assigned.

Essential Functions:

• Use agency vehicle or personal vehicle to transport client children to and from program placements, supervised visits, medical and dental appointments.
• Maintain weekly Transportation Request form
• Perform placement follow-up contacts with assigned foster homes upon placement of children in those homes.
• Prepare required reports and other documentation as instructed by Assistant Program Director/Director.
• Attend and participate in staff/professional trainings, meetings and supervision sessions. 
• Review and assign Transporter requests to the appropriate transporter. 
• Maintain contact with upper management regarding changes and updates in regard to on-call.
• Facilitate team meetings quarterly to provide updates and trends within the agency. 
• Provide Supervision to transporters on a regular basis to maintain and keep track of all caseloads. 
• Coordinate/Assign transports for children.
• Managing/supervision Transporter team of workers.
• Performance evaluations as required. 
• Maintain daily on call log of activities.
• Gathers information from callers to compete On Call Incident Reports. 
• Uses critical thinking skills to deescalate client callers while in crisis.
• Assist on call Supervisor with coordination of transportation. 
• Maintain contact with On Call Supervisor throughout shift.

Other Functions:

• Responsible to carry and maintain an agency cell phone 24 hours a day.
• Ensure the support staff calendars are current and accurate at all times.
• Function in the community without direct supervision.
• Function professionally in a team setting.
• Ensure that their Transporters fully understand the scope of the positions and are able to execute all job functions adequately.
• Other duties as assigned.

Physical Requirements:

• Ability to drive, use a phone, sit for long periods of time, and write notes as required.
• May fill in for clerical staff by answering agency phones and assisting with filing.
• Adapt to irregular working hours, perform light lifting.
• Ability to meet children’s (ages 0-18 years old) basic needs.
• Valid driver’s license and appropriate auto liability insurance required.

Education:

High School diploma, some college preferred.

Experience:

One to three (1-3) years of experience in community service agencies is preferred.

Skills:

• Must have good time management, organizational, verbal and written communication, and interpersonal skills.
• Ability to function in a multi-cultural environment effectively with clients, co-workers, volunteers, government agencies and general public.
• Dependability, discretion and good judgment.
• Certified First Aid/CPR and crisis intervention.
• Ability to communicate effectively with clients, parents, co-workers, volunteers, governmental and other agencies and the general public.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports to unit supervisor.
• Team player with co-workers and administrators.
• Accurate complete and timely submission of required documents and reports.
• Adherence to all licensing and quality assurance standards.
• Liaison to government, courts, schools and community providers.
• Adherence to agency policies and procedures.
• Must maintain confidentiality of all client information.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.  Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including :

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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