Job Description

Job Summary:

A major distributor of security, surveillance, fire alarm, access control, and low-voltage systems is seeking a dynamic and experienced Security Branch Manager to oversee daily operations at one of its key branch locations. The Branch Manager will be responsible for driving sales, managing inventory, leading a team, ensuring excellent customer service, and achieving branch profitability and growth targets. Strong knowledge of low voltage/security systems such as CCTV, fire alarm, intrusion, and access control products of different manufacturers.

Reports to: VP of Sales

Supervisory Responsibilities:

• Will lead and supervise a team of Inside Sales, Administrative, and Warehouse Associates.

Essential Functions

Sales & Business Development

• Drive branch sales performance through proactive customer engagement and strategic market development.
• Build and maintain strong relationships with contractors, integrators, installers, and dealers in the security industry.
• Identify opportunities for upselling and cross-selling security products and services.

Operations Management

• Oversee daily branch operations including order processing, inventory control, shipping/receiving, and showroom maintenance.
• Ensure compliance with company policies and safety standards.
• Maintain accurate records of branch activities including sales, customer data, and inventory metrics.

Team Leadership

• Recruit, train, and manage a team of inside sales reps, admin staff, and warehouse personnel.
• Set performance goals, conduct evaluations, and implement staff development initiatives.
• Foster a positive, customer-focused team culture.

Customer Service

• Ensure high standards of customer satisfaction through efficient service, product availability, and technical knowledge.
• Resolve customer issues promptly and professionally.

Financial Oversight

• Manage branch P&L, budgeting, and forecasting.
• Monitor expenses and identify cost-saving opportunities.

Qualifications / Skills / Experience

• 5+ years of experience in branch management or distribution, preferably within the security, surveillance, fire alarm, access control, or low-voltage systems industry.
• Strong knowledge of low voltage/security systems such as CCTV, fire alarm, intrusion, and access control products.
• Excellent leadership, organizational, and customer service skills.
• Ability to manage inventory, logistics, and operational functions effectively.
• Strong business acumen and a sales-driven mindset.
• Proficiency with ERP systems and Microsoft Office Suite.
• High school diploma or equivalent required; bachelor’s degree in business or related field preferred.

Why Join Us?

• Competitive base salary and commission opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Growth opportunities in a rapidly expanding company

Apply today and take the lead in shaping the future of security product distribution!

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