Job Description

Job Summary:

The North America Services Business (NASB) develops services across Samsung’s mobile, digital, and TV ecosystems. Our mission is to inspire and engage users with interactive and imaginative experiences.

This position will be responsible for defining and building on the vision of our services across Samsung’s Mobile Gaming Hub platform. As an experienced product manager, you will have a tremendous opportunity to drive impact and business objectives for NASB. Gaming Hub is Samsung’s owned and operated service that is preloaded on all Samsung Galaxy devices to provide a delightful and seamless game discovery and gaming experience for all Galaxy gamers, via Samsung’s proprietary cloud gaming technology. As the Sr. Product Manager, you will lead to shape up and execute the strategy of this most prominent game discovery surface for Galaxy users. This role requires a combination of leadership, strategic thinking, business acumen, technical depth, critical thinking, sharp product judgment and strong product management expertise.

Working with Product, Marketing, BD, Engineering, Design, Data and Operations across US and Korea, you will focus on growth of the service through both consumer-facing (new features, UI etc.) and product (CMS, portal improvements etc.) initiatives. This role involves a combination of launching new services and features and growing established businesses. An ideal candidate will have hands-on product management experience with a consumer-facing service or application.

Responsibilities:

• Collaborate with all cross-functions to grow the service to bring a new product or features to life on time and on budget – from concept through launch, by:
• Working with Strategy and Partnerships team for new products and features ideas
• Working with Operations for back-end product improvement initiatives
• Own product requirements documentation, working with strategy, BD, engineering, design, research to ensure feasibility
• Keep up to date with the latest trends and competition in mobile gaming, player preferences and market developments. Understand and articulate user needs, build associated business cases and prioritize product requirements
• Think through products from UX, engineering, business and operations perspectives
• Drive communications with exec stakeholders for buy-in
• Working with Engineering to create proof-of-concepts, prototypes, tests, and other creative ways to gather direct feedback early in the product development process
• Working with development and QA teams for production launch
• Partner and interact closely with Business Development team and external stakeholders and partners to define roadmap and build features
• Use data to drive decisions; ability to use hard data and metrics to make data-driven decisions and back up product decisions. Measure every step of progress through data and use data to track success of the product. Collaborate with Data and Operations team to analyze data, assess the impact of features/projects to measure ROI and inform future decisions.
• Manage project risks, scope changes and other non-standard events throughout the life of the project
• Manage stakeholder communications and progress reporting throughout
• Ensure quality of deliverables is verified and matching expectations
• Manage multiple concurrent projects with multiple teams around the world
• Lead and collaborate with marketing to drive awareness and create demand for new services
• Drive the evolution of the product and service

Qualifications:

• A self-starter with excellent verbal and written communications skills
• Bachelor's degree in business, Engineering, or related field AND 10+ years of relevant experience with proven record around delivery OR master's degree in business administration, or related field AND 5+ years
• Strong leadership, collaboration, and communication skills – with experience managing, directing, and monitoring cross-functional teams to achieve an outcome.
• Proven experience with Mobile, Digital and TV services
• Track record of building and launching new products
• Proven analytical and quantitative skills; ability to use hard data and metrics to make data-driven decisions and back up product decisions
• Be able to take the high strategic view as well as dive deep on issues
• The ability to manage chaos, ambiguity and complexity, in a detailed, organized way
• Ability to have challenging conversations at all seniority levels internally and externally.
• Ability to negotiate with multiple stakeholders, be able to defend work, and also know when to accept direction
• Ability to navigate heavily matrixed organizations and thrive within a fast-paced environment
• Previous experience in the mobile gaming or related industry a plus
• Experience with working with global teams a must, and professional proficiency in Korean language is a big plus

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Compensation for this role, for candidates based in Mountain View, CA, is expected to be between $170K ~ $200K with bonus. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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