Job Description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Information Technology Team has an exciting career opportunity for a full time Senior Analyst, IT Product Construction reporting to the Director, IT Product Construction .

This position will work on-site in Miramar, Florida.

Position Summary

The Senior Analyst, IT Product Construction, Destination Design coordinates design requirements and specifications for IT Construction projects for Royal Caribbean Group’s Destination Product. The Senior Analyst in IT for Product Design plays a pivotal role in bridging technology, design, and business requirements together. They ensure that the overall product designs align with business goals, user needs, and technical feasibility while providing insights and expertise to optimize the design process and building out scope/requirements and budgetary costs for the execution team to deliver against. They will also assist in the evaluation of changing scope and aligning the needs of the project design requirements with the relative IT and construction disciplines within Royal Caribbean.

The role works with the product teams on IT strategies and initiatives that align with the overall business objectives. Support the execution team with creation of project documentation, industry research, reporting/analytics, performance monitoring, project logistics, testing, and general coordination of site capability requirements.

Work with product teams by ensuring they have a clear understanding of the product objectives and priority, and helping the IT teams translate the product concepts into user stories, epics and other appropriate design deliverables for execution (e.g., project briefs, scope/requirement documents, guest prioritized needs, infrastructure development etc.).

Key Responsibilities

Technical Analysis and Support

• Collaborate with product managers, designers, and architects to analyze technical feasibility of product designs and features.

• Evaluate system requirements, identify potential risks, and propose solutions to ensure seamless implementation.

• Act as a subject matter expert for IT systems and digital tools used in product design.

Data-Driven Decision-Making

• Utilize analytics tools to gather and interpret user data to inform product design decisions.

• Provide insights into user behavior, system performance, and feature adoption to improve product usability and efficiency.

• Monitor key performance indicators (KPIs) and recommend changes to meet design objectives.

Stakeholder Collaboration

• Serve as a liaison between IT teams and design teams to align on project timelines, requirements, and deliverables.

• Communicate technical constraints and opportunities to non-technical stakeholders in a clear and concise manner.

• Support cross-functional workshops and design reviews to co-create solutions.

Process Improvement

• Identify opportunities to enhance the product development lifecycle through automation, tools, or methodologies.

• Establish best practices for integrating IT and design processes.

• Support the implementation of Agile methodologies for rapid prototyping and iteration.

Technical Documentation and Reporting

• Develop and maintain technical documentation, including system workflows, technical specifications, and data models.

• Generate reports for stakeholders to track progress and identify improvement areas.

Qualifications and Education

• Experience: 5+ years of professional experience working in the IT or hospitality industry.
• Experience with technical, user, and business issues in a fast-paced hospitality organization.
• Exceptional verbal and written communication and project leadership skills, including an ability to communicate/influence at an executive level.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Skills and Abilities:

• 3+ years of product management preferred.
• Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
• Experience with technical, user, and business issues in a fast-paced online organization.
• Experience creating key requirement documentations and project artifacts.
• Outstanding verbal and written communication and analytical skills, including an ability to communicate and influence at an executive level.
• Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.
• Experience in executing heavy IT infrastructure projects in a construction environment.
• Support Subject Matter Leads, Program and Project Managers and Business/Project Analysts within portfolio with delivery and reviews to confirm adherence to Delivery Team methodology.
• Support product integration within RCG sites and asset with insight contributions from within, and across, portfolio activities.
• Works closely with Product teams, Site Architects and Construction partners to develop and document delivery goals and execution strategies related to the project scope.
• Certifications: PMP, PRINCE2, or other relevant project management certifications are preferred.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions. A high noise level is possible if visiting shipboard or offsite locations.

The role will be required to travel internationally approximately 30% of the time in the field, this could include shipyard, ships or new destinations where the work environment is a heavy construction site where they will be exposed to conditions including noise levels, dust, fumes from paints or sealers, cold or hot temperatures that are distracting and uncomfortable.

Financial/Quantitive Responsibilities

• Create estimates for programs/projects under supervision of Manager
• Acts as a steward of the company in ensuring that program/project budgets are best utilized to achieve stated scope and so that anticipated benefits are realized
• Solid understanding of accounting rules for expense and capital activities
• Ensures efficient utilization of staff and non-labor resources
• Solid understanding of IT estimation process and lead large/complex estimation activities
• Accountable for financial implications and cost of systems and services
• Responsible for defining optimization opportunities to reduce future costs
• Manage the allocation of resources, including personnel, budget, and equipment, to optimize project delivery and manage project expenses
• Ensure compliance with IT policies, procedures, and standards
• Maintain IT strategies and initiatives that align with the overall business objectives

Internal/ External Relationships

Would require the ability to engage/collaborate with IT integration and auxiliary service vendors (eg. HVAC, Electrical, Regulatory) as well as internal and external stakeholders (Architects, Marine Engineers, Turn Key Suppliers, Construction Contractor and Outfitters).

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

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