Job Description

Client Relations Internship Program \u00A0

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The Role : Client Relations: Supercharge your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will be a front facing-client intern. You'll be job shadowing other associates listening on phone calls and start taking calls on your own as we help you build confidence and get the customer facing experience in real time. Engage in dedicated time each week to connect and refuel by completing individual/group tasks & projects, networking with colleagues, and building client relationships. This internship could lead into sales or customer service full time roles, such as the Investment Sales Associate role, Customer Relationship Advocate role, and Workplace Planning Associate.\u00A0\u00A0

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The Skills You Bring \u202F\u00A0

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• Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction.\u00A0

• Effective Communication\u00A0\u00A0

• Desire to establish rapport and relationships with customers and the team through effective communication\u00A0

• A strong interest in financial services and/or getting FINRA licenses post graduation\u00A0

• Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all\u00A0

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The Fidelity FIDTERN Internship Program at a Glance

The 10-week Fidelity Intern Program (we lovingly call it our FIDTERN Program) is our world-class opportunity for college-level students looking to explore and learn more about Fidelity's business and culture through a cohesive and centralized program experience.\u202F There will be numerous opportunities to network and learn from Fidelity associates. \u202F\u00A0

Looking for tips on how to\u00A0stand out during the application process? Our University Talent team members put together to help you stand out and make the best impression. Good luck and we look forward to receiving your application!\u00A0\u00A0

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We invite you to\u202F Find Your Fidelity \u202Fat\u202F .\u202F\u00A0

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.\u202F\u00A0

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At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.\u202F\u00A0

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Fidelity Investments does not offer work visas for this role \u00A0

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Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined. blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

accommodations@fmr.com

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