Job Description
Toole Design Group in Minneapolis, MN is looking to hire an experienced and talented full-time Technical Support Specialist . Are you energized by solving complex IT problems? Do you get bored giving the same troubleshooting script repeatedly over the phone? Are you excited by the opportunity to take ownership of IT initiatives? If so, please consider joining our Minneapolis team.
This Technical Support position with a focus on IT helpdesk support and customer service earns a competitive salary and great benefits, including medical, dental, vision, life insurance, disability, a health savings account (HSA), and a flexible spending account (FSA). We practice what we preach and ensure that our employees also have access to transportation by providing them with financial incentives to bike, walk, or use transit for a better quality of life.
About Toole Design
Toole Design is the leading engineering, planning, and landscape architecture firm specializing in multimodal transportation. Since our start in 2003 as a single office in Maryland, we have expanded throughout the United States and Canada. Our talented team of planners, landscape architects and engineers are committed to delivering quality work that meets the needs of all people, regardless of age, ability, race or gender. We have been named a "best firm to work for" and have one of the lowest staff turnover rates in the industry.
Every project our employees deliver directly and positively affects our communities. We are industry-leading experts, and we work hard to encourage a collaborative and team-oriented environment.
A Day in the Life of a Technical Support Specialist
As a Technical Support Specialist, you'll be part of our IT team connecting our North American offices and our people together. New team members will depend on you to get them started off on the right foot by setting up their accounts and equipment. You'll be responsible for supporting the various technology systems that link us together and will have the opportunity to learn about the newest technologies and tools, collaborating with highly skilled technical and administrative staff, and solving problems as they arise. You'll work for a company that values your strengths and encourages you to grow your career while working with a creative and dynamic team.
Qualifications of a Technical Support Specialist:
It would be a plus if you have:
Work Schedule for a Technical Support Specialist:
This full-time position typically works a flexible schedule of 40 hours a week. We also provide employees with the flexibility and necessary equipment to work from home 2-3 days per week. Toole Design's Minneapolis office is conveniently located downtown at 212 3rd Avenue N, near to the Mississippi River and Cedar Lake bike trail systems and walking distance from Metro Blue, Green, Orange, and C line Stations. The office is easily accessed on foot, by bicycle, and via transit.
Located in the North Loop neighborhood in the historic Colonial Warehouse building, the office is inside the former headquarters of the city's streetcar company. Our windows overlook the Cedar Lake Trail which most of our staff use to bike to work each day, sometimes with a canine in tow (our building is dog-friendly). You will also find Minneapolis staff conducting "walking meetings" to the nearby Mississippi River, taking transit nearly anywhere in the region, or hopping on bike share to attend meetings. Our Minneapolis team is known for its collaborative engineers, planners, landscape architects, and urban designers who are committed to a culture of innovation, excellence, and fun.
Ready to Join our Minneapolis Team? We understand your time is valuable, so we have a quick and easy application process. If you feel that you would be right for this Technical Support Specialist position, please fill out our application by clicking on the link on this page.
At Toole Design, diversity is a necessity, not a nice-to-have. We have a collaborative culture where people of all backgrounds come together to share ideas and build better, more inclusive communities. We encourage those from underrepresented communities - women, people of color, LGBTQIA+, immigrants, those with disabilities and people at all the intersections in between - to apply. Even if you don't think your current skill set checks every box below, but this role seems to align with your strengths, we want to hear from you.
We're proud that about half of our managers are women and we are committed to achieving racial diversity in our leadership as well. Toole Design is a woman-owned business and an equal opportunity employer (EO/AA/VEV/Disabled employer).
Individuals may request accommodations or assistance with the application process by contacting 301-927-1900 and asking for Human Resources or emailing HR@tooledesign.com.
For more information about Toole Design, visit our website and follow us on LinkedIn, Instagram, or Facebook.
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