Work From Home Customer Service Professional (Remote) Job at PNKSLP LLC, Georgia

cHNBSlFKZE1VbVpid3EwQjRUdzNNcEdr
  • PNKSLP LLC
  • Georgia

Job Description

About the Call Center Representative Position

We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school diploma or equivalent

Job Tags

Full time, Part time, Currently hiring,

Similar Jobs

Civic Tax Relief

Enrolled Agent Job at Civic Tax Relief

 ...so that they get the fresh start they deserve. We pride ourselves on culture, environment, ethics and values. This full-time Enrolled Agent career opportunity has a Monday - Friday schedule Responsibilities: Calling and dealing with the IRS or State for U.S tax... 

Church World Service

Interpreter-Arabic Job at Church World Service

 ...responsibilities of the position. Perform all duties in a culturally and linguistically appropriate manner. Undertake other duties as assigned....  ...and values of CWS and faith-based organizations and how they apply to their work and relationships with others. Understand the... 

The Faulkner Automotive Group

Automotive Technician/Mechanic Job at The Faulkner Automotive Group

 ...Mechanicsburg hub is composed of the following franchises: Alfa Romeo Maserati, Cadillac, Chrysler Dodge Jeep Ram FIAT, Infiniti, Nissan, Porsche, Subaru, and Volkswagen. Automotive Technician/Mechanic Benefits, include: ~ Top-tier benefits: Medical, Dental and... 

Crete Carrier

High-Earning CDL-Trained Truck Driver (GULFPORT) Job at Crete Carrier

 ...Drivers out of Mississippi can stay closer to home with a choice of two regional fleets or go national OTRhome of our best earning drivers. Salary: Top 50% average $92,254 per year CPM: Starting pay $.61 to $.64 cpm Experience: One-year verifiable tractor trailer... 

tektalentinc

Warehouse Worker Job at tektalentinc

Qualification requirements No previous warehouse experience needed Good communication, organizational, time management mathematical skills Dependable and Reliable Ability to lift 40 lbs. able to load and unload trucks. Physical demands and abilities...