Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
...a service and solutions orientation; maintain strong follow-through with clients and team members. Engage genuinely with our... ...Continued learning reimbursement ~ The position is in-person Monday through Friday at our Denver office Please reach out to...
...Job Details Job Location Bridgewater College - Bridgewater, VA Description DIRECTOR OF SPIRITUAL LIFE AND COLLEGE CHAPLAIN Bridgewater College seeks a Director of Spiritual Life and College Chaplain. Serving as a guide for our religious and spiritual community...
...demand for remote workers and will allow people to work from anywhere. These highly rated companies have immediate openings with flexible schedules. We are looking for people nationwide interested in working from home.Interested in Working from Home? International Company...
...prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: Responsibilities The OB Technician performs a variety of patient care and clerical duties to assist and support the organization and function of the Labor/...
...Acadian Companies JOB DESCRIPTION Job Title: Dispatcher- Bastrop County Alternate Job Title(s): Emergency Medical Dispatcher; Paramedic Division/ Department: Acadian Ambulance Service Status: Hourly-Non-Exempt Performance Appraisal Type...